Customer Bliss

FEBRUARY 8, 2019

He notes that they observed that the industry doesn’t look as welcoming to women as it does to men, so they launched an initiative called Force of Nature. CustomerExperience #Listening Click To Tweet. ” To Ben and his team, that meant thinking through: what is the outdoors to this person? What is the role of REI to them?

Chief Customer Officer 131

Chief Customer Officer Customers Travel Measurement 131

Russel Lolacher

JUNE 15, 2021

cx #customerexperience. Done through direct discussions or interviews, surveys, focus groups, observation, warranty data, field reports, complaint logs, etc. Buyer Personas – are, as Hubspot defined them, “semi-fictional representations of your ideal customers based on data and research. You call it processing time.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Pointillist

AUGUST 18, 2021

Ian Golding: Well, firstly, Steve, I have to say I am over the moon with the results of this research. So as I say, I really genuinely am so delighted that your research is proving that we’re not just conceptual, theoretical nutcases. Ian, this trend has been steadily growing over the last few years. This really does work.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40