ChurnZero
JUNE 14, 2023
Yet less than half of the customer success teams we surveyed have a purpose-built platform to manage the work of driving onboarding, adoption, retention and expansion. If your team is still working from spreadsheets and piecemealing their operations, 2023 could be the year to equip them with more effective technology. While 83.1%
Confirmit
JANUARY 19, 2021
Of course, we’ll keep you updated as things move forward but for the moment, it’s business as usual as we continue to push ahead with delivering our product roadmap and doing our best to serve our customers. Voice of the Customer Voice of the Employee Market Research Company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
MARCH 15, 2022
What CS operations and technology budget will I have? I’d ask what technology and tools would the company look to invest in to assist and measure CS,” said Hao Chen, a Partner Success Manager. The Volume of the Customer Voice. It’s also important that the customer voice gets translated to other teams for maximum impact.
SurveySparrow
NOVEMBER 28, 2023
Innovation and Technological Advancements: Embracing cutting-edge technologies to stay ahead. Customization Options: Providing options for personalization to cater to diverse preferences. A mix of opinions ensures a well-rounded understanding of customer needs. Customer Voice is King: Listen directly to your customers.
ChurnZero
FEBRUARY 26, 2021
Or if Customer Success has a customer who wants to become more involved in an aspect of product development, they post a request to have a Product Manager or Engineer listen in on the conversation. Take the initiative to align on your product roadmap. Customer Success Around the Web.
ChurnZero
JULY 2, 2020
But if you’re focused on bringing a customer value and building a relationship with them, then talking about renewal and money is a natural extension of that. Incorporating the customer’s voice into the journey is so important. There’s also a practical reasoning for this too.
Daniel Group
APRIL 5, 2023
And it takes us as an OE, and it takes the dealers to provide that customer experience. So it’s been a good roadmap of what we’re doing together. And I think a couple of things too, we learned in all that was some of the dealers listening to the actual interview and hearing things in the customer voice.
Expert insights. Personalized for you.
52 
Let's personalize your content