CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

delighted

SEPTEMBER 27, 2019

With 54% of global consumers saying that their customer service expectations are rising, 89% of customers are claiming to leave a business after one poor customer service experience. Enhancing your customer service is one of the most valuable things you can do for your company.

Customer Service Strategies 42

Customer Service Strategies Customer Service Strategy Self Service 42

Lumoa

JUNE 14, 2023

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Quality Check: How’s Your Website?

Tips 130

Tips Self Service e-support Social Media 130

ProProfs Chat

JANUARY 29, 2020

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? The current digitally dominant world has reduced the wait time to seconds , and no one wants to resort to old school methods of communicating with their favorite brands. Customer service is an ever-evolving space.

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98

Ecrion

SEPTEMBER 23, 2020

Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service. Positive customer experiences, on the other hand, can help boost sales, retain customers and even bring in new ones.

Infographics 105

Infographics Self Service Customer Service Social Media 105