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Millennial Generation Customer Service – The Ultimate Guide

TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it.

Omni-Channel 359
Omni-Channel Self Service Customer Service Virtual Agent 359
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Redefining your CX strategy: The COVID-19 Effect

Interactions

MAY 28, 2020

So how can businesses redefine their customer experience or customer service strategy to fit this world? If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years. Where can you automate?

Customer Journeys 83
Customer Journeys Self Service Strategy Multi-Channel 83
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