Comm100

AUGUST 29, 2021

Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. In turn, businesses have adopted omnichannel customer service strategies for engagement.

Omni-Channel 130

Omni-Channel Customer Service Strategies Training Customer Service 130

ShepHyken

JANUARY 12, 2022

There is a term in the customer service world that is often misused or misunderstood. That term is omnichannel. I have had many conversations with clients about the omnichannel experience, and I’ve even shared content about it with our subscribers in the Shepard Letter and my videos. That’s two channels.

Omni-Channel 79

Omni-Channel Multi-Channel Video Social Media 79

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

DECEMBER 12, 2016

This is the first half of 20 “power phrases” that all of your employees should be using for both customers and co-workers. We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Social media ROI, loyalty and the customer experience by Chris Teso.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

MARCH 18, 2019

Why Omnichannel is the Future of Customer Interactions (And How You Can Get Started) by Josh Brown. B2Community) Give your customers the seamless, expertly integrated buying experience they expect and your company becomes the real winner. This article shares wisdom on the importance of an omnichannel strategy.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Customers That Stick

AUGUST 11, 2015

Still, can it be THE channel for customer service? No, because no channel is THE channel for customer service. That is why seemingly the entire professional world has been talking about the idea of omnichannel customer service for years now.

Customer Service 60

Customer Service Multi-Channel Omni-Channel Customer Service Strategies 60