Remove Customer Service Representative Remove ROI Remove Self Service
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Customer Self-Service: Pros, Cons, Examples

TechSee

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

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What Self-Service Rate Can You Expect from Artificial Intelligence?

Inbenta

Even though there is no “real” benchmark for automated self-service solutions, we’re going to try to give you some indications of the kind of results you can realistically expect from such solutions. But first, what is customer self-service? Which metrics to measure self-service KPIs?

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6 Ways to Take the Lead in Customer Self-Service

Tricia Morris

The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. Transparency.

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How to Transform Customer Support – A Play in 3 Acts

Lumoa

Assume that your Customer Insight technology tells you that: 8% of your calls can be categorised as “lack of transparency”, where customers contact you to find the status of a process or get an update on something (e.g., 70% of consumers say they have already made a choice to support a company that delivers great customer service.

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Vodafone – Global Innovator Chooses AR Remote Assistance

TechSee

By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns. M annually.

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Context in Customer Service: Why Is It Important in Customer Experience

Kayako

In customer service, companies can now optimize context for platforms and technology to serve the customer, from self-service help options to chat to live calls. Three areas to consider include personalized support, reducing customer effort, and improving team support. ROI on Context – Is It Worth It?

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Get Ready for The Shopping Season with These 10+ Tips

Comm100

A study by the American Marketing Association shows that live chat can increase conversions by at least 20 percent and that the typical ROI rate from paid live chat software for sales teams is about 300 percent. The same report states that customers that use live chat are three times more likely to make purchases versus those who don’t.

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