ViiBE Blog

AUGUST 11, 2021

Customers called a number and were routed to a customer service representative. Today, customers want more options than simply calling a phone number. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. How to enhance customer self-service.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

CSM Magazine

OCTOBER 12, 2022

Chatbots also have the ability to provide personalized service, which can improve the customer experience. In addition, chatbots are available 24/7, so they can provide assistance even when human customer service representatives are not available. Location-Based Services. Omnichannel Support.

Technology 52

Technology Self Service Customer Experience Customer Journeys 52

ViiBE Blog

AUGUST 18, 2021

Finally, using remote assistance software like ViiBE can allow you to gather customer feedback on a large scale. ViiBE’s built-in knowledge management system can save documents and photos (like screenshots) from a call in its cloud-based knowledge base.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

NobelBiz

FEBRUARY 27, 2023

Managing customer needs and providing a satisfying experience can become a hassle without the proper technology. With a proper omnichannel contact center solution like Omni+ you can improve agent performance, enhance the customer experience, and increase operational efficiency, ultimately driving business success.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52