ViiBE Blog

AUGUST 11, 2021

Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative. Knowledge Base. Co-browsing.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JUNE 1, 2021

Self-service portals expand on this concept by encompassing all of the issues a customer could face with a product or all of the questions they may have. Nowadays, these customer-facing knowledge bases empower customers to find information for their specific situations on their own.

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

ViiBE Blog

AUGUST 18, 2021

Finally, using remote assistance software like ViiBE can allow you to gather customer feedback on a large scale. ViiBE’s built-in knowledge management system can save documents and photos (like screenshots) from a call in its cloud-based knowledge base.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

NobelBiz

FEBRUARY 27, 2023

This does not rely solely on the technology solution, but also access to a knowledge base, scripts for the recurring interactions, and feedback from supervisors. The CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52