Ecrion

SEPTEMBER 23, 2020

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else.

Infographics 105

Infographics Self Service Customer Service Social Media 105

ProProfs Chat

MAY 1, 2020

And while you create one or update an existing one, make sure you take customer feedback into account. If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Service Untitled

AUGUST 30, 2010

Elizabeth has become streamlined and innovative, but still strives to reply to customers, improve customer support, and reduce time. Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base. Next came the forum that Elizabeth set up.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

Tips 136

Tips Self Service e-support Social Media 136