Customer Retention Infographics Resources Self Service 
Lumoa
AUGUST 25, 2020
However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Talking about customer retention, you possibly already know the merits of investing time and money in keeping your existing customers satisfied and hooked.
CSM Magazine
OCTOBER 16, 2020
It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. Clients who recommend your services to others make the best ad. You can also add self-service tools.
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Alliance by IFS
JULY 2, 2019
The right fleet management solution , also known as mobile resource management (MRM) software , can help organizations like yours improve productivity, trim costs, and enhance customer service. Knowledge management features to connect your workforce and customers to the information they need, when they need it.
OpinionLab
AUGUST 29, 2017
The infographic below highlights some more specifics around this point. So, according to our survey, around 4 in 5 want direct person contact, 3 in 4 expect a phone number on your website and more than 6 in 10 think they get better service in-person. After all, it’s hard to be delighted about a positive self-service outcome.
ProProfs Chat
DECEMBER 21, 2020
Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. This implies: Never lose sight of your existing customers.
Call Experts
JULY 22, 2021
Automated, or AI-powered, call routing utilizes a series of voice prompts and touch tones which a caller activates following prompts through a self-service call. Don’t leave your customers on hold and frustrated. Instead, create advocates for your services by routing callers to the people and results or resources they need. .
ShepHyken
JUNE 13, 2016
Each week I read a number of customer service articles from various online resources. How Twitter’s Recent Changes Affect Customer Service by Dan Gingiss. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. Here are my top five picks from last week.
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