ChurnZero

APRIL 1, 2022

You’re not alone,” says Sharon Winterton , vice president of Customer Success at Catalina Marketing during her session “ Battling imposter syndrome in Customer Success ” at BIG RYG, ChurnZero’s annual Customer Success conference. You’ve never done Customer Success before. There’s so much to do.

Customer Success 98

Customer Success How To Customer Journeys Culture 98

Gainsight

JULY 6, 2021

We suggest several aspects of best practices for companies when they are first starting their Customer Success Journey. However, the companies that will win the next era of business know that the technology-empowered human will always be at the center of their relationships.

Handbook 73

Handbook Customer Success Customer Base Technology 73

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Collaborate with World leaders on new strategies for enhanced customer experiences. Apply here: [link].

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. The Service Culture Handbook.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ChurnZero

MARCH 23, 2021

This is a guest blog post by Howie Bick the founder of The Analyst Handbook. Showing a customer how a SaaS product works, the way it can provide value, the data it can produce, and how they can incorporate it into their business is often a bit of a journey. Building Great Customer Relationships.

Handbook 52

Handbook Software System Customer relationships 52

SmartKarrot

MAY 15, 2023

. “Key Account Management and Planning: The Comprehensive Handbook for Managing Your Company’s Most Important Strategic Asset” by Noel Capon In this comprehensive handbook, Capon delves into strategic planning, implementation, and management of key accounts. If not, this blog is specifically written for you!

Management 10

Management Handbook Case Study Customer Retention 10