One in Every Five Mobile Users Actively Seeks Help While Using an App
Natalie Petouhof
FEBRUARY 2, 2016
Of the 284 million users who actively sought help in-app, only seven percent proceeded to file a support ticket after utilizing a specific self-service FAQ provided in-app, thus proving the efficacy of proactive in-app support. Mobile customer service is very important, as more and more customers are using their mobile devices.
40 
Let's personalize your content