Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Magellan Solutions

APRIL 4, 2024

With a live chat agent, they can receive personalized guidance, have their doubts addressed, and be gently nudged towards completing that purchase—all while experiencing exceptional customer service. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. My friend and fellow CX expert, Dan Gingiss, agrees and does a great job of making his case in this article.

Customer Service 12

Customer Service Effort Score Retail B2B 12