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Customer / Leadership: What Is The Access To Cultivating Greatness?

Maz Iqbal

IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? Greatness does not lie on the road well travelled, greatness lies on the road less travelled.

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Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

And I told him those on the existing policy: roadside recovery, home recovery, onward travel, and European travel. He already had the answers to these questions. He was asking about the services that my son would need.

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Customer Experience: Summing Up 2014

Maz Iqbal

And there are all kinds of people using this station: older couples, middle aged folks, youth, male, female, business folks, leisure travellers etc. Customer Experience: What Is The Default Setting? It is especially heavily trafficked at peak time (early mornings, after work).