Customer / Leadership: What Is The Access To Cultivating Greatness?
Maz Iqbal
DECEMBER 30, 2014
Or the customer journey mapping? IVR) have they taken you to the heights of sales effectiveness and/or customer service delight? Let’s not forget the VoC feedback- has that unlocked the door to customer loyalty riches? What about your investments in CRM systems and other technologies (e.g.
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