Customer Bliss
AUGUST 15, 2017
After leading the Customer Relations team for Thomas Cook in Germany she built up and developed an industry-leading Quality Management function for the whole Group with a focus on continuously improving the companies’ hotel portfolio and helping hotels to improve their quality and their customer experience by working actively with Customer feedback.
Currency Alliance
JANUARY 18, 2021
It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Ask any traveler checking into a hotel after an exhausting business meeting, a white-knuckle flight, or a surprise marriage proposal. A bed is not just a bed.
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SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Brand Example : Ritz-Carlton Hotels are known for going above and beyond to provide exceptional service.
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Brand Example : Ritz-Carlton Hotels are known for going above and beyond to provide exceptional service.
Thematic
MARCH 29, 2020
In Part 4, you’ll learn how to build a product feedback loop that enables your stakeholders, managers and executives to make customer-focused decisions. Customer in the room. For any product roadmap meetings, make sure customers are in the room. Sure, you won’t be able to have the actual customers be present.
Pointillist
MAY 23, 2018
Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused. Journey Insights.
SurveySensum
JULY 14, 2020
He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.
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