GetFeedback

DECEMBER 21, 2018

US auto insurance carriers that have provided customers with consistently best-in-class experiences have generated two to four times more growth in new business and about 30% higher profitability than their counterparts with an inconsistent customer focus. consumers say customer experience at most companies needs Improvement. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ShepHyken

SEPTEMBER 30, 2020

The top response, with over 65% of respondents in agreement, is that people just want to be treated like a valued customer—with kindness, respect and dignity. Customers are people, not account numbers. That goes a long way toward creating a great customer experience. On the flip side, what influences poor customer service?

Customer Service 125

Customer Service Poor Customer Service Customer Service Representative Course 125

ShepHyken

JULY 9, 2018

I enjoyed the author’s sarcastic approach to what companies do to fail their customers. (I I especially like the first one, which is to treat new customers better than your loyal customers.). Poor Customer Service Costs UK Businesses £37 Billion by Stephanie Liais. That’s almost $50 billion USD.)

Poor Customer Service 84

Poor Customer Service Customer Service Infographics Travel 84

ShepHyken

APRIL 8, 2019

This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. My Comment: If you want to ruin your customer’s experience, here are five ways to do it. How to Engage Remote Customer Service Teams by John Ernsberger. But perhaps the most enticing news of all?

Customer Service 101

Customer Service Hotels Hospitality Government 101

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination. On the other hand, poor customer service can cost companies dear.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

Tricia Morris

JUNE 26, 2015

companies alone each year due to poor customer service. But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. It costs six times more to acquire a new customer than to retain a current one.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

SurveySensum

FEBRUARY 20, 2024

Offer Exceptional Customer Service According to a Forbes report on “What customers want and expect” 92% of customers say they would stop purchasing from a company after three or fewer poor customer service experiences.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52