Beyond Philosophy

SEPTEMBER 27, 2017

Providing customers with a better experience was not on the company’s radar. So it shouldn’t come as a big surprise, that, faced with an outage crisis, the telecoms paid attention to work crews and getting service restored, but gave little thought to communicating with their customers. You could have heard a pin drop!

Wireless 117

Wireless Telecommunications Financial Customer Experience Professionals 117

Clarabridge

JANUARY 31, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 45

Customer Journeys Wireless Customer Experience Professionals Feedback 45

Clarabridge

JANUARY 17, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Analytics 40

Analytics Wireless Customer Experience Professionals Feedback 40

Clarabridge

JANUARY 31, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 40

Customer Journeys Wireless Customer Experience Professionals Analytics 40

Clarabridge

JANUARY 24, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 40

Customer Journeys Effort Score Wireless Customer Experience Professionals 40

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Jeff Toister.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130