Beyond Philosophy

OCTOBER 2, 2017

Embracing the all-encompassing nature of Customers’ irrationality. Realizing the only way to build Customer loyalty is through Customer memories. Realizing the only way to build customer loyalty is through customer memories. Every Customer Experience professional wants to build customer loyalty.

Customer Experience Professionals 229

Customer Experience Professionals Trends Customer Experience Rewards Programs 229

Michelli Experience

MARCH 2, 2016

Panera bread has a loyalty program which motivates customer behavior through intermittent reinforcement. As for game theory, reward programs benefit from many components like mastery, setting levels, immediate recognition, and the ability to celebrate in one’s own social network.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

Myra Golden

FEBRUARY 3, 2017

I love that you are a loyal customer and a member of our Rewards Program. Acknowledgement makes your customer feel heard and…acknowledged. When your customers feel heard and acknowledged, they are far less likely to escalate. I noticed that the employee didn’t offer me any apology or empathy for my situation.

Hotels 40

Hotels Management Rewards Programs Travel 40