Customer Experience Design, Exceptional Customer Service and First Call Resolution

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

APRIL 11, 2023

This involves using data and analytics to make informed decisions about your contact center operations and customer service strategy. One way to implement a data-driven approach is by measuring and tracking key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction.

Strategy

Strategy Contact Center Average Handle Time First Call Resolution

29 Customer Service Training and Coaching Tips

Stella Connect

JANUARY 4, 2022

Salesforce’s recommended training priorities for customer service staff include: product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Align customer service training with brand values and goals. John Boccuzzi, Jr.

Customer Service Training

Customer Service Training Training Tips Customer Service

Customer Experience Update

Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

29 Customer Service Training and Coaching Tips

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