Customer Expectations Customer Retention Poor Customer Service Self Service 
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. But the damage doesn’t stop there.
Wootric CX Blog
JUNE 19, 2019
The study also found that 55 percent of consumers abandoned a company after experiencing bad customer service. More so, AI will lead to a 10% increase in the quality of communications with customers. Here are three significant ways in which AI is transforming the customer experience: 1. Empowering Self-Service.
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CSM Magazine
JUNE 19, 2022
Bad customer experiences obviously damage existing customer relationships, but they can also endanger potential opportunities and erode your bottom line. Research by Microsoft found that 58% of consumers simply switch companies when they have a poor customer service experience. Happy customers are loyal.
Bold360
OCTOBER 20, 2016
Losing sight of existing customers in the hopes of attracting new ones is like starting the race over from scratch when you’re already moving at 120MPH. Not only that, but it will cost you dearly, when customer acquisition uses on average 7x as much of your budget as customer retention does.
ShepHyken
MAY 30, 2022
Our customer service research found that while 71% said they would use self-service tools, 65% still want to use the phone first. The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support.
SurveySensum
FEBRUARY 20, 2024
14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs? Respond promptly to customer feedback.
SurveySensum
FEBRUARY 20, 2024
14 Proven Ways to Improve Customer Satisfaction Let’s take a detailed look at the 14 proven ways on how to improve customer satisfaction. Understand Your Customers’ Expectations Did you know that 66% of customers expect companies to understand their needs? Respond promptly to customer feedback.
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