CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

Experience Investigators by 360Connext

JUNE 22, 2021

Determine if there is a moment in the customer journey when they are most likely to leave. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Customer interviews can be helpful here in discovering those moments. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Powerful CX insights for better customer engagement. As the events continue to unfold in Washington D.C.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. Keep up with the latest trends.

Social Media 98

Social Media Brands Video Entertainment 98

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!)

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Lithium

JUNE 7, 2022

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Khoros Roadmap Webinar Watch On Demand.

Self Service 10

Self Service Social Media Roadmap Gamification 10