If You Are Struggling In Calculating ROI And Getting Buy-In To Your CX Initiative
Maz Iqbal
JANUARY 8, 2015
The other, spots the child and starts doing a ROI calculation: the cost of taking action v the payoff (return) in terms of what can be gotten from the child’s parents, neighbours, friends, the community at large. Why seek to convert those whose very being is not in line with the Customer philosophy?
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