If You Are Struggling In Calculating ROI And Getting Buy-In To Your CX Initiative
Maz Iqbal
JANUARY 8, 2015
If you are with me so far then it occurs to me that you have gotten insight into why it is that so few organisations cultivate genuine-meaningful-enduring loyalty between themselves and their customers and vice versa. Why seek to convert those whose very being is not in line with the Customer philosophy?
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