Kayako

JULY 28, 2022

While customers may like more choices in product features, it turns out that more choices in customer service channels are not a plus. Adding more channels complicates customer relationship management, leading to many side trips and alternate routes, all of which the company must manage to avoid losing the customer.

Self Service 247

Self Service Customer Service Management Knowledge Base 247

ReviewTrackers

APRIL 7, 2021

Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

Bank Reputation Risk Management. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. A 2017 global risk management survey found that damage to brand and reputation is ranked as the top risk management concern. Reputational Risk Management in Banking: Best Practices.

Banking 90

Banking Management Social Media Financial 90

NICE inContact

NOVEMBER 13, 2018

Recently I was forced to stay in a hotel because my flight was canceled due to bad weather. When I showed up at the hotel, I couldn’t believe how long the line was to check in. I blame a manager for making a bad staffing decision. Depending on your business, respecting the customer’s time could mean different things.

Self Service 202

Self Service Hotels Wait Times Customers 202

BirdEye

DECEMBER 16, 2022

The customer reviews that your business gets on your Google Business Profile can significantly impact your local search rankings. While you’re here, check out our guide on how to manage Google reviews. 3 important data insights from customer reviews. What was acceptable yesterday by your customers may not be so today.

Multi-Channel 98

Multi-Channel Policies Study Hotels 98

ShepHyken

MAY 2, 2018

As I was heading to the FedEx office, one of my fellow speaker-buddies told me he took his to the front desk of the hotel where they conveniently accommodated his request to ship the gift to his home. I had a chance to talk to the hotel manager about what happened. Just like my buddy, I took my gift to the front desk.

Hotels 89

Hotels Customer Service Training Training Conference 89

ShepHyken

OCTOBER 5, 2016

As we were setting up for the presentation, the banquet manager from the hotel asked my client if we would like the overhead lighting to have blue and orange accents. With a resounding yes from my client, the banquet manager asked the A/V people to change the color of the lights, which were controlled by a computer program.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133