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5 Top Customer Service Articles of the Week 3-14-2022

ShepHyken

MARCH 14, 2022

My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience. If you haven’t done this exercise before, it’s time. In other words, it’s all of the interaction points the customer experiences. And it’s so simple – even easy!

Customer Journeys 73
Customer Journeys Customer Service Call Center Entertainment 73
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Six Near-Universal CX Problems… And Six Solutions to Overcome Them

Experience Investigators by 360Connext

JULY 24, 2019

Customers began to gain control in ways leaders didn’t predict. The levels of transparency and visibility between company and customer changed drastically. One customer could make a big ruckus and get the world’s attention over a weekend, while the corporate PR department clocked out.

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Customer Journeys Culture Customer Centricity System 110
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