Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Are you ready to provide fast and responsive customer care? White papers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Qualtrics

MAY 22, 2019

In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.

Social Media 40

Social Media Omni-Channel Company Self Service 40

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Social Media 156

Social Media Examples Customer Service Tips 156

Tricia Morris

AUGUST 11, 2015

Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments. In the 2016 customer service polls, where will your organization and government customer service stand? Customer Service Campaign.

Government 40

Government Customer Service Self Service Customer Centricity 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122

Hero Digital

OCTOBER 5, 2019

With online tools like SurveyMonkey and SurveyGizmo, it’s easier to conduct large-scale customer surveys on everything from brand perception to customer sentiment. Other resources such as Google Surveys make it easy to target specific audiences and quickly do on-the-fly market research. Online Surveys. Email Questionnaires.

B2B 40

B2B Touchpoint Multi-Channel Strategy 40

Comm100

JANUARY 14, 2020

But these words all pointed to the same thing: the need for a CX solution that puts the customers above the channel, and harnesses technology to give agents the tools and visibility to deliver deeper customer care. Digital omnichannel is the next word in customer experience. Here’s what it means and how to put it to work.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100