ShepHyken

MARCH 16, 2018

This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better. – Shep Hyken. Chip Bell is known for helping organizations create a customer-centric culture.

Customer Service Representative 76

Customer Service Representative Customer Centricity Exercises Customers 76

Russel Lolacher

MARCH 8, 2021

We can love what we do and still need to practice self care to address our mental health. This is all in an effort to grow as a trusted resource and build relationships with your customers. Regular Exercise – similar to sleep, it helps release stress and provides energy for your day (add healthy food to this).

Social Media 64

Social Media Policies Exercises Customer Service Representative 64

CSM Magazine

MAY 30, 2022

Apple is well known for their outstanding customer service. In this article, we will take a look at some keys ways that Apple provides excellent customer care. From providing knowledgeable support staff to allowing customers to easily contact them, Apple goes above and beyond to ensure their customers are happy.

Customer Service 52

Customer Service Policies Training Exercises 52

NobelBiz

FEBRUARY 21, 2023

In many cases, the simple trick of implementing a callback system can take the pressure off the customer care department, eliminating the main cause of stress for both the agents and the clients. Role-playing: Provide opportunities for representatives to practice handling callbacks through role-playing exercises.

Contact Center 52

Contact Center Abandon Rate Self Service Management 52

Qualtrics

SEPTEMBER 12, 2019

“We then listen to random calls from customers and look at what worked and what didn’t.”. The audience has the opportunity to discuss how the conversation went between the customer and customer service representatives. This is a really cool idea,” says Vejar.

Customer Centricity 24

Customer Centricity Culture Exercises Customer Service Representative 24

SurveySparrow

MARCH 12, 2019

Getting feedback from customers is usually about collecting a bunch of data, usually just for market research and not always do you find companies making changes based on the feedback that is received, which makes it an open loop system. What is meant by closing the loop? Within the next two days, your issue is resolved.

System 75

System Feedback Survey Touchpoint 75

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Customer relationships 43

Customer relationships Hospitality Social Media Customer Satisfaction 43