Currency Alliance

FEBRUARY 10, 2021

A customer’s loyalty is based on their perceived value in doing business with you, and their cumulative experience interacting with your company. If you get either of these dimensions wrong, no amount of points will make customers loyal. Rewarding non-transactional touchpoints increases the customer’s lifetime value.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Bold360

JULY 13, 2017

Creating a truly multichannel strategy means reaching out to your customers on the touchpoints that they use, and ensuring there is consistency throughout. For customer service, customers should be able to reach out by email, phone, live chat or in person and expect a consistent feel as well as the same information.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

ChurnZero

AUGUST 13, 2021

How to optimize customer retention with a comprehensive Customer Success tech stack. How to drive revenue by combining customer data across all touchpoints. Speakers: Anika Zubair , VP of Customer Success, inSided. Q: How should you make a business case to purchase Customer Success tools? Q&A Recap.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

SurveySensum

OCTOBER 17, 2023

Ensure that the tool can handle an increasing volume of feedback as your customer base expands. Check if the tool allows for customization to match your business’ branding. Enhance Customer Satisfaction of Your Business With SurveySensum – Request a Demo 11.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

SEPTEMBER 5, 2023

This is how they elevate and deliver the best customer experience via feedback. By gamification. Set Up KPIs for Measuring Your SaaS Success When it comes to understanding your customer expectations and experiences, it is vital to choose the right metric and launch them at the right touchpoint. And guess what?

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

SurveySparrow

MARCH 19, 2021

Customer support is not similar to operations, strategizing, finance, and marketing functions. Because your growing customer base propels your company forward. Add loyal customers to this list, and you’re well on your way to achieving all the growth targets. This is exactly where the customer support function comes in.

Tools 52

Tools Social Media CRM Customers 52

Kustomer

DECEMBER 3, 2020

If we go ahead and super delight and over delight our customers, but we can’t consistently deliver that, we give our customers super high highs and super low lows. And certainly nobody wants to be in that type of roller coaster relationship; certainly not within the customer base. Gabe Larsen: (02:38).

Customer Satisfaction 85

Customer Satisfaction Customer Journeys Customers Customer Success 85