InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Ritz-Carlton knows that a key to providing superior customer experiences is hiring the right people.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

NetBase

MARCH 2, 2020

Nicki walked our audience through several examples connecting social conversations with changes in public opinions and beliefs as well as measuring the impact of the media narrative pulling through on social. Social Media Intelligence vs Listening, what the difference and why does it matter? Nick Love is happy to tell you.

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60