ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. It’s baked into the culture.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

SurveySensum

JULY 26, 2023

Leveraging Technology to Tailor Personalized Experiences Nike , the sportswear giant has invested heavily in leveraging technology and data analytics to deliver personalized experiences to their customers. These programs will help you foster a long-lasting and meaningful relationship with your customers.

Customer Retention 52

Customer Retention Retail Strategy Social Media 52

Retently

MARCH 18, 2024

Building a Customer-Centric Culture Transforming the collected survey insights into actionable strategies is key to enhancing your customer service team’s effectiveness, enriching the knowledge of customer service representatives, and elevating the overall customer service experience.

Survey 141

Survey Customer Service Strategy Effort Score 141

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13