ShepHyken
JUNE 6, 2022
They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.
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ShepHyken
MARCH 6, 2020
Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. If we give you good service, your group will bring back its business here and not to the competition.”. A second hotel example.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet. Jeremy Watkin.
ShepHyken
MARCH 6, 2020
Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. If we give you good service, your group will bring back its business here and not to the competition.”. A second hotel example.
ClientSuccess
NOVEMBER 14, 2019
As a premier and exclusive customer success conference, attendees can expect to learn more about CSM in an exceptional learning environment with like-minded individuals (and incredible evening activities like hiking and skiing). Customer SuccessCon. W Hotel, Seattle, WA. Smart Customer Service. January 13, 2020.
ShepHyken
SEPTEMBER 18, 2017
Every employee – and that includes top executives – should experience what every customer experiences. LinkedIn) Hotel people like yourself are the reason why others can take their mind off troubles and get a comfortable night’s sleep (even though their house is under water or completely destroyed). Five, in fact.
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