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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Uncommon Service.

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Guest Blog: How to Give Your Service Mantra Real Meaning

ShepHyken

A customer service mantra is a powerful part of any service culture. It’s a statement that describes the type of service everyone in your organization should strive to provide. I like to ask audiences I speak to for examples of companies with customer-focused cultures.