ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Books on Customer Service Culture.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

MARCH 31, 2023

He shares the challenges that customer service representatives face and how companies can overcome them. Good customer service is something we cherish. Think back to your latest amazing customer service experience. Maybe the rep gave you a refund without questions or quickly solved a technical issue.

Customer Service 67

Customer Service How To Handbook Chatbots 67

Magellan Solutions

DECEMBER 10, 2019

But no matter how tough it is, you still you need to deal with them and address all of their concerns as customer experience is one of the major factors that may affect the growth of a business. It is for this reason that companies invest in customer service. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

ShepHyken

MARCH 31, 2017

A customer service mantra is a powerful part of any service culture. It’s a statement that describes the type of service everyone in your organization should strive to provide. I like to ask audiences I speak to for examples of companies with customer-focused cultures.

Handbook 48

Handbook How To Culture Loyalty Programs 48

LiveChat

FEBRUARY 15, 2019

While a rude or indifferent customer service rep is a poor user experience, even a well-meaning representative who can’t solve the problem or worse, offers the wrong solution to the customer is a bad situation to be in. The Fix: Foster a customer-obsessed culture at your company from top-down.

Customer Service 34

Customer Service Handbook Chatbots Customer Service Representative 34