Culture Customer Experience Professionals Customer Voice Employee Experience 
CX Journey
FEBRUARY 14, 2018
And customers are still complaining. In other words, customer experience improvement efforts are failing. We advocate, as customer experience professionals, getting to the root cause of issues. It's about the employee experience more first! Certainly not last or least is the employee.
Russel Lolacher
OCTOBER 10, 2022
In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. Let’s call this customer experience Professionals Association.
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