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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109
Contact Center Contact Center Workflow Case Study Tips 109
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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

Overall, this creates an environment where operational updates enhance productivity and service delivery outcomes, resulting in increased ROI-generating potential over the long run. Agent turnover, monotony, and lack of engagement are some of the problems contact center managers have to deal with daily.

Contact Center 52
Contact Center Call Center Management Gamification 52
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