MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Our joint solution has helped many contact centers gather tailored insights to transform their contact center workflows.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Visual customer assistance and agent decision support are evolving symbiotically. The Power of Visual Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Unattended RPA generally works autonomously in the background, such as monthly invoice processing or customer reminders.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

NOVEMBER 3, 2020

This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. Gone is the traditional model of technicians dispatched to a customer’s location, toolbox in hand. Growing focus on reducing customer effort.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. Customers will not need to wait for live agents to discuss basic billing or informational issues; self-service will help them conveniently get the answers they want – on their own terms.

Self Service 40

Self Service Contact Center Workflow Contact Center Report 40

AWS Machine Learning

SEPTEMBER 22, 2022

You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. In the following sections, we discuss each use case in more detail.

Social Media 65

Social Media Contact Center Analysis Hotels 65

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. All of these new changes in Talkdesk’s contact center offering mean our customers can make a shift from being reactive to being proactive.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40