TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.

Contact Center 109

Contact Center Contact Center Workflow Case Study Tips 109

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Advances in field service technology. The role of remote support in the future of field service.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

APRIL 18, 2023

The percentage of client complaints handled or resolved by your agents at the first point of contact. FCR = (Total Resolved Cases / Total Number of Cases) x 100 Customer Satisfaction (CSAT) The Customer Satisfaction Score is a popular metric call centers use to assess buyer satisfaction.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow. At every step along the way, there will be new opportunities to increase customer satisfaction and agent efficiency, the real leaders of today will be ambitious about what they can achieve in both areas.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

OCTOBER 17, 2023

Real-time Reporting In today’s dynamic call center environment, quick decision-making is crucial. Managers and supervisors often need up-to-the-minute data on call volumes, agent performance, customer satisfaction metrics, and other key performance indicators (KPIs).

Call Center 59

Call Center Management Contact Center Contact Center Software 59

AWS Machine Learning

SEPTEMBER 22, 2022

You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis.

Social Media 67

Social Media Contact Center Analysis Hotels 67