NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

GlowTouch

AUGUST 26, 2020

The question is, what’s the best way to keep your average wait time down to reasonable levels? If you try to scale your in-house team to provide prompt support, then you’re looking at a huge investment. They can grow the team to keep up with increasing demand and keep wait times within your pre-defined parameters.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

NobelBiz

APRIL 25, 2023

Bad infrastructure paired with slow and heavy servicing protocols can take a heavy toll on ANY contact center’s short- and long-term performance. The effects of inefficient and outdated infrastructure can be disastrous, leading to long wait times for customers and agents. Here’s the alternative.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

MARCH 21, 2023

Factors to Consider When Choosing a Progressive Dialer Software Best Practices for Implementing a Progressive Dialer into your Contact Center What is a Progressive Dialer? A Progressive Dialer refers to a contact center software that automates outbound calling. What is progressive dialing?

Contact Center 52

Contact Center Software Call Center Call Recording 52