InMoment XI
JANUARY 10, 2024
Metrics may include factors like average handling time, first contact resolution, customer satisfaction scores, and adherence to scripts or guidelines. Develop Your Omnichannel Contact Center With InMoment’s omnichannel contact center software, you can house all your data in one place.
NobelBiz
APRIL 9, 2024
The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.
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NobelBiz
APRIL 23, 2024
this is governed by the Fair Debt Collection Practices Act (FDCPA), which sets guidelines on how collectors can conduct themselves, the times and methods by which they can contact debtors, and the actions they are prohibited from taking. In the U.S.,
NobelBiz
JUNE 13, 2023
If you notice any of these, it’s a signal to reassess your communication strategy and ensure compliance with regulatory guidelines. Pro tip: ensure that the software correctly displays your caller ID and doesn’t spoof numbers. Adhere to TCPA and State/Local Guidelines TCPA, or Telephone Consumer Protection Act, is a U.S.
UJET
MARCH 24, 2020
Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The first thing support organizations need to do is trust employees. Plantronics.
UJET
MARCH 24, 2020
Contact-Center-as-a-Service platforms don’t require locally installed specialized contact center software, while agents simply need a stable internet connection, browser, and compatible headset to communicate with consumers. The first thing support organizations need to do is trust employees. Plantronics.
NICE inContact
JUNE 25, 2019
How to make it happen: While encouraging agents to be personalized, be sure to set some guidelines (not strictures) for brand voice. Brands that want to stay relevant need to adapt to the times — and they need the right contact center software to make this happen. 5) Predictive service is preferred.
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