NobelBiz

FEBRUARY 27, 2024

Hold Queues : Ensures calls are answered promptly, minimizing wait times. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. This increases the likelihood of first-call resolution. Key Performance Indicators (KPIs) provide valuable insights.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Calabrio

APRIL 26, 2016

And now that spring has sprung we see flowers in bloom, hear birds singing once again, and look forward to spending time learning about our new contact center software and solutions. We think about spring cleaning our homes, offices, cars and anywhere else we have spent a lot of time during the long and often gloomy winter days.

Contact Center 140

Contact Center Contact Center Software First Call Resolution Call Center 140

NobelBiz

APRIL 25, 2023

This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment. Companies must take concrete measures like automation, technology-driven service delivery models, and right-sizing staff numbers.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

FEBRUARY 2, 2021

By giving your agents self-study, you are empowering them to take charge of their own development and evolution. The key is to offer a range of online learning options and content, from video lessons to online tests, downloadable documents, software technical modules, and more. Another measure is the service level.

Call Center 52

Call Center Training Tips Contact Center 52

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 22, 2023

The data collected, measured, and analyzed for contact centers is an absolute gold mine. Call center managers may evaluate agent productivity to see where workers are lagging behind and where they are succeeding. They may also see how a certain option affects call times, conversion rates, and handling times.

Contact Center 52

Contact Center Analytics Data Call Center 52