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Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

Does your contact center have a dedicated team that’s ready and prepared to assist your customers at all times? This aspect makes all the difference in contact lead loss. Assume your contact center employs 500 agents to answer incoming requests from your clients.

article thumbnail

Call Center Shrinkage: Strategies and Tools for Decision-makers

NobelBiz

Does your contact center have a dedicated team that’s ready and prepared to assist your customers at all times? This aspect makes all the difference in contact lead loss. Assume your contact center employs 500 agents to answer incoming requests from your clients.