Streamline the Customer Journey for a Better Mobile-First Customer Experience
UJET
JUNE 25, 2021
Doing so reduced its in-app voice wait times by 50%. Public switched telephone network (PSTN)caller wait time dropped to less than one minute , and PSTN call abandonment fell a solid 8%. Your Customer Experience Should Be Visual and Contextual. Artificial intelligence (AI) shows great promise in customer service.
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