Consumers ROI Virtual Agent Wait Times 
TechSee
FEBRUARY 19, 2024
LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. This could be by automating common tasks performed by agents, or by augmenting agent knowledge and training with virtual agent assistants.
BlueOcean
JANUARY 9, 2018
These technologies are sparking new expectations in today’s consumers on an almost daily basis. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. We’re in a whole new world now and that world is evolving at a rapid rate.
Expert insights. Personalized for you.
124 
Let's personalize your content