CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Eptica

JANUARY 24, 2018

In many cases a company may not even know that a consumer has chosen to switch, until it hits their bottom line. According to the Temkin Group, 22% of consumers reduced their spending with a brand after a bad experience - and nearly one in five (19%), completely stopped doing business with the company. Consumer research bears this out.

Self Service 49

Self Service Multi-Channel Airlines Social Media 49

Martin Hill-Wilson

JUNE 8, 2015

Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Multi-channel is dead centre within a massive change impacting every aspect of how we do business.

Omni-Channel 40

Omni-Channel Multi-Channel Self Service Insurance 40

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. An increasing number of customers are demanding self-service options. customer exhibitors at MWC 2018: Verto Analytics. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. An increasing number of customers are demanding self-service options. customer exhibitors at MWC 2018: Verto Analytics. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ViiBE Blog

JANUARY 22, 2021

This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. We are present in several sectors, including energy, retail, transport and mobility, construction, insurance, etc. How has the pandemic impacted your approach?

Self Service 52

Self Service Virtual Call Center Video Call Center 52

West Monroe

MAY 30, 2017

Enhancing patient engagement and equipping them with 24/7 self-service capabilities through virtual assistants places less burden on payers and providers, reduces inefficiencies, and ultimately translates to less spending and more manageable healthcare costs. Consumers aren’t the only beneficiary of virtual assistant capabilities.

Healthcare 40

Healthcare Technology Self Service Multi-Channel 40

RapportBoost

DECEMBER 10, 2018

With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers resulting in increased customer satisfaction, productivity and cost savings. Multi-channel usually includes voice, email, chat, SMS and even fax interactions.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. As a company that provides customer service analytics tools, they are surely in the position to know what the industry trends are, based on actual data. Customer Think.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Multi-authored by dozens of customer service experts, Customer Think has been around for a while, consistently providing inspiration and helpful resources. As a company that provides customer service analytics tools, they are surely in the position to know what the industry trends are, based on actual data. Customer Think.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Kevin Leifer. Kean Graham. Greg Dewald. Ben Thompson. Chloe Thomas. Daisy Jing.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Kustomer

APRIL 16, 2020

Not only is the client’s problem important, but the means, or channel, that your company uses to resolve it should be an additional focus. I’ve done CRM sales service marketing, you name the industry: retail, TELCO, financial services, insurance, healthcare… so it’s really been a great run over 20 years.

Customer Experience 52

Customer Experience How To Contact Center Airlines 52

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Front Desk, the mobile-first client management system trusted by personal services businesses. Mark Harrington. ClutchSuccess.

Software 40

Software Customer Experience Company CRM 40

Comm100

FEBRUARY 6, 2018

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Restaurants. Travel and Tourism.

Software 106

Software Customer Engagement Engagement Omni-Channel 106