LoyaltyPlus

JUNE 12, 2022

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. when compared with February 2021.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Martin Hill-Wilson

JULY 23, 2016

His organisation has just installed a hotel bot using interactive text response. Booking a hotel room – see Expedia’s early experiments. Being served as a hotel guest – experience Edward at the Radisson Blu Edwardian in London. Related Stories Self Service Still Less Than 50%?

Self Service 40

Self Service Omni-Channel Hotels Course 40

Avaya

FEBRUARY 7, 2017

So, how can hotels stay ahead? By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Avaya

MARCH 13, 2017

The statistics make it clear: consumers’ expectations for services are climbing year over year. Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Playvox

APRIL 14, 2022

The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. Despite gains in self-service adoption, contact center agents are still central to providing consistently satisfying CX. What do we mean by gold standard service?

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. What we have compiled here is a list of today’s industry-leading customer service examples. For consumers, mobile blends daily physical life with the convenience of the virtual.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100