TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Computer Vision technologies. Bringing visual automation to contact centers. Embracing the Future.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Not all call centers have access to such expertise.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52