Experience Investigators by 360Connext
MARCH 24, 2015
I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Other topics that dominated included the challenges around multi-channel, “nomadic” customers and how difficult it is to understand them.
Esteban Kolsky
OCTOBER 21, 2015
And getting your speaker submissions done for conferences in 2016. And because we changed the dates for the Customer Service Experience conference next year to May 23-26 (and the city to DC instead of New York City) we are calling for speakers to summit ther ideas now. Multi-channel. Omni-channel. Agent engagement.
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Beyond Philosophy
OCTOBER 28, 2014
I feel that in today’s age of multi-channel options for Customer “calls” it is important to note that call routing and answering applies to all channels, whether there is a call or not. Colin is an international author of four best-selling books and an engaging keynote speaker. They might even encourage the use of Skype!
Qualtrics
MARCH 1, 2021
Surveys can help with a whole range of business questions and challenges, from designing a new product to checking on employee engagement. Whether you’re a large multi-national or a small business just starting up, surveys are a cost-effective and accessible method for gaining vital insights to help you thrive. Exit survey.
RapportBoost
DECEMBER 10, 2018
So, on the webinar today we are going to go over a few industry trends, at present two-third of contact centers are multi-channel and one-six are Omni-channel, where does your company fit in? Multi-channel usually includes voice, email, chat, SMS and even fax interactions. Why does this matter to us?
Qualtrics
OCTOBER 11, 2019
2 Senior leaders should set the example by sharing as much information as they can with employees, such as regular updates on the business. Take time to evaluate the current channels of communication to ensure that communication processes allow all teammates to receive regular senior leadership updates. Close the Loop. 4 Biggs, A.,
Martin Hill-Wilson
JANUARY 25, 2016
As in – what’s the difference between B&W four channel TV of old, and the app based, multi-screen TV series binging many of us now indulge in? Of course this flag waving lends itself to oratory platforms such as conference keynotes and self proclaimed thought leadership blogs. So add a pinch of salt maybe.
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