AWS Machine Learning

MAY 9, 2024

Organizations across industries face numerous challenges implementing generative AI across their organization, such as lack of clear business case, scaling beyond proof of concept, lack of governance, and availability of the right talent. What is an AI/ML CoE?

Government 102

Government Policies Guidelines Leadership 102

ijgolding

NOVEMBER 3, 2016

Proven examples and stories that support competitive advantage of Customer Experience. Identify strong ROI of customer experience improvement initiatives. Industry trends and analysis to demonstrate competition opportunities and threats. A few hints from the research on how to grab the board’s attention include.

Competitive Advantage 120

Competitive Advantage Leadership CRM Insurance 120

AWS Machine Learning

APRIL 22, 2024

Organizations are facing ever-increasing requirements for sustainability goals alongside environmental, social, and governance (ESG) practices. Share success stories internally and externally to inspire others and demonstrate your organization’s commitment to sustainability leadership. A Gartner, Inc.

Roadmap 108

Roadmap Competitive Advantage Innovation Self Service 108

CX Accelerator

APRIL 1, 2020

Let’s face it, leadership in CX has never been a walk in the park. The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. Leadership means being an advocate for your specialism.

Metrics 228

Metrics Competitive Advantage Leadership Financial 228

CX Accelerator

APRIL 1, 2020

Let’s face it, leadership in CX has never been a walk in the park. The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. Leadership means being an advocate for your specialism.

Metrics 182

Metrics Competitive Advantage Leadership Financial 182

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130