InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Analytics 488

Analytics Customer Insights Data Social Media 488

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. We studied 88 companies that have a formal customer program (e.g.,

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Bob Hayes

DECEMBER 17, 2017

These skill areas are: 1) subject matter expertise, 2) technology/programming and 3) statistics/math. Data science is essentially a way to extract insight from data using these three skills. Download the complete 22-page white paper. What Data Science Skills Do you Need in a Big Data World? What Must You Ask?

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Bob Hayes

DECEMBER 17, 2017

These skill areas are: 1) subject matter expertise, 2) technology/programming and 3) statistics/math. Data science is essentially a way to extract insight from data using these three skills. Download the complete 22-page white paper. What Data Science Skills Do you Need in a Big Data World? What Must You Ask?

Analytics 40

Analytics Data Competitive Advantage Social Media 40

SmartKarrot

JANUARY 7, 2022

Customer intelligence will help understand more about the customer and their data. It includes data from all aspects of the customer-. Touchpoints from the customer journey Time instances Customer data technology. Different ways customer intelligence can help your business.

Social Media 10

Social Media Competitive Advantage B2B Case Study 10